Downtown Cleveland Alliance

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Ambassador Appreciation Letters

Below are some letters we have received on behalf of the great work our ambassadors do on a daily basis

Mr. Evans,

I am writing to commend Hosea (Safety 4) and team leader Brooks for their quick and capable response Monday when I locked the keys in a rental car outside the Wyndham Hotel Playhouse square. They managed to unlock the car and I was on my way to the airport with time to spare. Both men were very courteous and friendly.

Thanks.

Al Thompson
Fairfax, VA
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Hello Mr. Mr. Conwell,

First let me say that your whole staff has made an impact on the downtown landscape.

Secondly , people like Carolyn Love are hard to find .  Be sure to keep her around.

She is a great  ambassador for Cleveland .
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Hello,

My name is Alex Phipps and I have been going to school and working downtown for over 4 years. Throughout my time here I’ve seen Downtown Cleveland Alliance workers doing their job around the city and I just wanted to say how lucky we are to have them. I made a comment to Melvin who stopped into the College Now Resource Center (I work at College Now) and he gave me a card with your email on it and told me to pass it on to you. The Alliance is definitely an integral part of making Cleveland better and beautiful and I feel that we are lucky to have them serve our city. Keep up the good work, and thank you again!

Alexander M. Phipps
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I WAS OUTSIDE OF CITY HALL HAVING A SMOKE BREAK AND JUANITA, ONE OF YOUR EMPLOYEES CAME BY AND OFFERED ME A STOP LITTER ASHTRAY!!!!  WHAT A GREAT PROGRAM AND EMPLOYEE, AS SHE EXPLAINED ALL SERVICES THAT YOU ALL PROVIDE.  JUST WANT TO SAY THANKS AND GIVE KUDOS TO JUANITA!

Annie M. Linear
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Mr. Conwell
Just wanted to provide positive feedback on one of your bike riders (Juanita). She was passing by on Lakeside & 6th street around 2:20 this afternoon. I found her to be kind, generous & professional. She provided me with an ashtray, your business card & briefly told me about her program. Please pass along to her my gratitude for a job well done.

Thanks
Julie Smarr
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Dear Mr. Conwell:
Just a note to tell you that Carolyn Love saw Dr. Rohira on the sidewalk outside our building and asked her if she needed assistance.  Dr. Rohira showed Carolyn  the suite number she was to be in for a deposition.  Carolyn, very kindly, escorted Dr. Rohira up to the 4th floor and brought her safely into our office.  This was an unscheduled escort completed by a very observant, kind employee.

Thank you for Carolyn and the entire Downtown Cleveland Alliance.

Doris Northrup
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Hi Michael,
My name is Eddie Klatka and I work in the downtown area.  Today at lunch I went to “Walnut Wednesday” off of Walnut Ave.  I noticed when I got back to work I had lost my employee ID card.  I decided to retrace my steps.  Two of your employees, Juanita and Rico, found my ID on the ground and held on to it.  I asked people in the area if they had seen my ID card and was directed to Juanita.  I am very grateful for your outstanding employees!  They were professional and helpful.  I need my ID card to get in and out of my building as well as my parking garage.  So as you can see it was very important I found it.  Once again I applaud Juanita and Rico.

Thanks,
Eddie Klatka
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Hello Mr. Evans,

My name Monica Blews and I  am writing to  advise of my experience with team leader Brooks and safety ambassador Bryan Kollar. My car was parked in 1124 Bolivar parking garage and locked in over the 1 hour parking limit. I am from Florida and was 20 minutes over the allowed parking time because I had a hard time relocating the garage I parked in. Mr Kollar and Mr Brooks were very helpful in contacting anyone they could to attend the garage. The garage has a 1 hour closing time after an event. I have a rental car from the Pittsburgh airport that I had to return the next day to fly back to Florida. Both Mr Brooks and Mr Kollar stayed with us and did not leave until a parking attendant contacted the garage manager to open the door. I greatly appreciated the kindness and generosity showed by both Mr Kollar and Mr Brooks!

Sincerely,
Monica Blews

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